Support Policy

Effective Date: July 10, 2026 | Brand: JapTap | Operated By: ESHOHAM FOUNDATION

At JapTap, we are committed to providing timely, respectful, and helpful support to all our users. This Support Policy explains how you can get help, what to expect, and how we handle support requests.

1 How to Get Support

JapTap support is available through the following channels:

In-App Support (Recommended)

Go to: Settings → Help & Support inside the JapTap application.

Email Support

support@japtap.space

Website Support

japtap.space/contact

2 Response Time

We aim to respond to all support requests as quickly as possible. Typical response times are:

🔴 Critical Issue

24 Hours

🟠 High Priority

48 Hours

App crash, backup failure, account issues

🟡 Standard Query

3–5 Days

Feature questions, how-to queries

🟢 Feedback / Suggestion

7–10 Days

App improvement suggestions

⏰ Response times may vary during national holidays or periods of high request volume.

3 What to Include in Your Request

To help us resolve your issue quickly, please include:

            ✅ Your registered email address

            ✅ Device model and Android version

            ✅ JapTap app version

            ✅ Clear description of the issue

            ✅ Screenshot (if applicable)

4 Support Scope

Our support team can assist with:

            ✅ Account login and registration issues

            ✅ Password reset

            ✅ Backup & Restore problems

            ✅ App performance or crash issues

            ✅ Data deletion requests

            ✅ Report generation and export queries

            ✅ General usage questions

5 Out of Scope

Our support team is not able to assist with:

            ❌ Spiritual guidance or mantra advice

            ❌ Device hardware issues

            ❌ Third-party app integrations

            ❌ Recovery of data not backed up before deletion

6 Support Language

JapTap support is currently available in Hindi and English.

7 Working Hours

Our support team operates Monday to Saturday, 10:00 AM – 6:00 PM IST. Support is not available on Sundays and national public holidays.

Brand: JapTap | Operated By: ESHOHAM FOUNDATION

Developed By: Vxtry Infotech Industry Private Limited